Nasip support
A problem or a suggestion? Write to [email protected]; we usually reply within two business days.
Email supportFrequently asked questions
The sign-in link didn't arrive
Check your spam folder. Tap the link on the phone where Nasip is installed. If it still doesn't arrive, sign in with Apple or write to us.
How do I report or block someone?
Report and Block are in the menu on a wish card, on an incoming reply and at the top right of a chat. A blocked person's wishes never reach you again, yours never reach them, and your chat closes.
How do I cancel my subscription?
On your iPhone go to Settings > your Apple account > Subscriptions > Nasip. Cancellation takes effect at the end of the period you paid for. Refunds are requested through Apple: reportaproblem.apple.com
My purchases don't show on my new phone
Sign in with the same Apple account and tap Store > Restore purchases.
How do I change my neighbourhood?
Profile > Your tree > Change neighborhood. Changing your neighbourhood is a paid right; it's free once a month with Premium. You don't need to change it to hang a wish on another tree — you can hang on any tree.
How do I download my data?
Profile > Settings > Download my data.
How do I delete my account?
Profile > Settings > Delete my account. Your profile, photos, wishes and messages are permanently deleted. If you can't access the app, write to us from the email registered to your account and we'll delete it within 30 days.
I want to make a request about my personal data
You'll find your rights and how to apply in the Privacy Policy.
Meeting safely
- Meet for the first time in a busy, public place.
- Tell someone close where and with whom you'll be.
- Never send money or gifts.
- If you feel uncomfortable, block the person and report them. In an emergency call 112.
More: Privacy Policy · Terms of Use